Frequently Asked Questions

Obviously this varies depending on requirements, but a simple system can be up and running in as little as one day. If there is significant integration required then this could take a few weeks.

Very! Being cloud hosted, we can offer a 98% uptime guarantee.

We take cyber-security very seriously and incorporate security into everything FactoryManager does. Your data is encrypted both in transit and at rest for protection against it falling into the wrong hands. For features which require a connection to site, the application has been designed as 'one-way', therefore in the unlikely event that our platform is compromised it is not possible for a malicious actor to influence your production process.

We offer varying levels of support according to customer requirements, ranging from e-mail support to 24hr Service Desk support for business critical applications. As a minimum, we aim to respond to any support requests within one business day regardless of the level of any further support agreed with the customer.